Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
Gemiddelde verzendtijd |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Worden de items in een verpakking gestuurd?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- Je hebt het verkeerde artikel ontvangen
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rcgang.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Pagina.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
Fast shipment , amazing quality
Customer –
One of the coolest items I got on AliExpress, the plane flies super well, is not so easy to control and is super resistant to falls.
Customer –
Works very well, surprised by the range of the remote control which is very good
E***m –
Very good toy, easy to control, a great product
D***a –
My son loved
Customer –
Exelente and fun .. very good…
J***i –
satisfait
B***b –
I really enjoyed test and TA approved.. He is not easy to break no more. .. The good thing is to play in a wide open field because he goes so high. .. I really enjoyed it even I recommend
P***u –
Arrived 5 days before the deadline, I have already tested very good flies very high, it is the second I bought already top recommend, from even to give a Lup
Customer –
The delivery is fast and the goods are good!
A***j –
The tail broke with a crash landing but plane was excellent !
G***r –
Very good! Fast delivery, all right. Congratulations!
P***r –
Bonitl and this baccan nothing bad to undo
G***r –
I enjoy flying this little plane. It is lighter than another 2 ch plane I own. But has a bigger size battery . Haven't tried to take off with landing gear yet. It seems like the tail is going to drag until speeds get up enough to lift it. There is only one set of landing gear. And that is a little forward of center gravity. And its a one piece tantrum axle. So I hand toss. The front center prop has no function except cosmetics. It may create some drag but I dont think its much because it glides very well when power is removed from motors to decent. All in all I would recommend this for beginners and intermediate alike. Another positive feature is it makes tight turns so it can be flown in limited areas to maneuver.
L***o –
Durable good
Customer –
Lle everything complete and in perfect thin
J***i –
It seems to be ok, will be a xmas present, I write review later